FREQUENTLY ASKED QUESTIONS

We've compiled a list of frequently asked questions to provide you with all the information you need about KIDDYPODS helmets.

If you can't find the answer to your question, please don't hesitate to contact our customer service department. We're here to help!

The KIDDYPODS team

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Are helmets really comfortable for children?

Yes, the headset is designed with soft fabric ear pads to guarantee maximum comfort, even after prolonged use. They are specially designed to prevent ear pain.

Does this helmet help to calm children during journeys?

Absolutely! These headphones are perfect for keeping kids busy and entertained while traveling, thanks to their pleasant sound quality and fun designs. It helps reduce restlessness, especially during long car or plane journeys.

Do helmets protect my child's hearing?

Yes, hearing protection is our priority. The headset is equipped with a volume limiter that prevents dangerous sound levels, ensuring that your child's hearing is protected.

Can my child use these headphones to sleep?

That's right! The helmet is designed to be comfortable enough for children to wear while they sleep, whether traveling or at home. It can also be pulled over the eyes and used as a sleep mask.

Suitable for autistic children or those sensitive to head accessories?

Yes, this helmet is designed for maximum comfort and is suitable for children with special sensory needs. It's lightweight, soft and easy to wear, even for children who find it hard to keep anything on their head.

Are headphones compatible with all devices?

Yes, the Bluetooth headset is compatible with most Bluetooth-equipped devices, including smartphones, tablets and computers.

How can I track my order?

Once your order has been shipped, you will receive a confirmation e-mail containing a tracking number. You can use this number to track your package in real time.

Can I return the helmet if my child doesn't like it?

We accept returns within 14 days of receipt if the product has not been used and is in its original condition. See our return policy for more details.

When will I receive my order?

We ship orders within 24 to 48 hours of confirmation. Delivery time depends on your location and the delivery options selected, but is generally between 7 and 15 working days.

Our customer service is available Monday to Friday: 8am to 6pm.

Average response time: 24h